Placing an order

Please call or email us directly if you would like to place an order. We accept purchase orders or Visa, Mastercard, American Express, and Discover Card.

For purchase orders, up to 48 hours may be required for first-time credit approval. In most cases, approval will be much shorter. Terms for purchase orders are listed below in the "Terms and Conditions" section.

Terms and Conditions

Credit Card Terms

If a credit card, debit card, or purchasing card is used, the card will not be billed until after the order has been shipped. If partial shipments are made, the card will only be billed for the items shipped. Realize funds are "held" as soon as the card is authorized even though no money is transferred until the order is shipped. If an order is cancelled, the funds will be released.

Purchase Order Terms

Unless otherwise arranged, terms for purchases made by Purchase Orders are Net-30, FOB shipping origin. An interest rate of 1.5% per month will be applied to any balance remaining 31 days or more after shipment date.

Shipping Options

If you provide an email address, we will email you a shipment notification including a FedEx tracking number when your order is shipped.

We offer FedEx Ground shipping as our standard shipping. We also offer FedEx 2Day® and Priority Overnight® at highly discounted rates so you can choose to have your product in your hands even sooner. Other couriers and freight offerings available upon request.

Money Back Guarantee

All Brand-Gaus products come with an unconditional 30-day money back guarantee. If you are not satisfied with the product for any reason, simply call customer service at 512-506-9655 to get an RMA number to return the product. Please make sure the RMA number is visible on the outside of the package. We will credit the amount paid, including sales tax, to the credit card used for the original purchase. If a purchase order was used, your account will be credited. If payment has already been received, it will be refunded.

Warranty

All Brand-Gaus products are warranted for at least one year from date of delivery.

Our Privacy Policy

Brand-Gaus respects your privacy. We do not rent, sell, or distribute any customer information to third parties. We only collect the e-mail addresses of those who communicate with us via e-mail and those who provide their email address through survey information and/or site registrations. The information we collect may be used to contact visitors for marketing purposes and will not be shared with other organizations.

Those who supply us with their postal address may receive periodic mailings from us with information on new products and services, or upcoming events. Persons who supply us with their telephone numbers may receive telephone contact from us with information regarding orders they have placed on-line. They may also receive telephone contact from us with information regarding new products and services or upcoming events.

If you do not want to be contacted in the future, please let us know by sending e-mail, calling, or writing stating you do not want to be contacted by our company. See our Contact page for telephone numbers and addresses.